Refund policy

Our teas and powders are food products. To keep every jar sealed and hygienic for every customer, we do not accept returns or exchanges once an order has been delivered.

Wrong, missing or damaged items

Every order ships in sealed, durable food-grade jars. If your parcel still arrives with the wrong product, a missing item, or a damaged or unsealed jar, WhatsApp us on 0301 9399121 within 48 hours of delivery with a photo of the parcel and the product. We will send the correct item or a replacement at no extra cost.

Cancelling an order

You can cancel your order free of charge any time before it is dispatched. Just message us on WhatsApp with your order number.

Payment and refunds

We currently accept Cash on Delivery only, so you never pay until your parcel arrives. Because nothing is paid in advance, there is nothing to refund for a cancelled order.

Questions

WhatsApp: 0301 9399121
Purify, Lahore, Pakistan